They have a strong company culture of wellness. That is why Johnson Fitness uses other industries with superior service as their benchmark. These temps also get extensive training. Todd pointed out that the fitness equipment industry has a poor reputation for service. Like other fitness equipment companies, they have to take on temporary staff during the busy winter months. He also mentioned that many are longtime employees. During a tour of the operation, Todd Boerboom (National Sales Manager) was particular proud to show off their customer service department. He explained the extensive training their service staff goes through. This is one area with which many of the competition brands struggle. Their knowledgeable representatives are on hand to help field incoming calls from customers with questions or technical issues. Next, Johnson Fitness places high value on customer service. Many other companies use components designed by third parties, which results in more maintenance issues. They also have a completely maintenance free tread belt that has been tested up to 21,000 miles. This commitment to quality can be seen in their Johnson Drive System motor which uses larger magnets to run at a lower RPM resulting in a cooler and quieter system. Using company-designed parts rather than third party components drastically cuts down on maintenance issues. First, their company is ‘vertically integrated’, which means they manufacture all of the components that go into their treadmills. They manufacture their own product parts. Are Horizon Treadmills Worth the Investment?.What Makes Horizon Treadmills Different?.They also produce Vision Fitness, a premium specialty brand, and Matrix treadmills, which is the fastest growing commercial treadmill brand in the world. To give you some background on Horizon Fitness, they are owned by Johnson Fitness, which is the third largest fitness equipment manufacturer in the world. Visits like this are extremely valuable and allow us to gain insight beyond what you would learn by reading online or testing store models. Team members recently visited Horizon Fitness to view the equipment first hand and to talk with the management about the company’s focus and goals. They are designed for various types of users from those who want a machine for walking and light jogging all the way up to those who want a machine for serious running. The prices for Horizon treadmills range from $699-$1,899. ![]() Coupon Code Available! Use code Horizon5 at checkout on any Horizon treadmill to save.Ĭompeting directly with brands like ProForm and NordicTrack, Horizon creates a comprehensive line of treadmills that vary in price and features.
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